Top notch, friendly service! We worked with Ray Moore and he was professional and pleasant. The entire team at Roush was so easy to work with. All questions and concerns were answered during the process and we walked away with a great car and a positive experience. If you are looking for a used Honda, visit Roush and ask for Ray!
Researched all five area Honda dealerships for the purchase of a new car - requesting internet quotes from all five to begin. It’s amazing how different each dealership approaches a new car sale and/or trade. Roush Honda was easily the worst price on purchase and trade. The other dealers were at least in the ball park of one another. Roush Honda was $2k higher on the purchase and offered $2k lower on trade — and the manager was sort of rude. Anyone looking for a new Honda should definitely shop around. Roush easily earned a 1 Star with this customer experience.
We are extremely pleased with the five-star care shown us by Jan Wilkins and others at Roush Honda. She was so easy to work with, pleasantly taking us through the full cycle of purchasing our very first Honda. Jan was with us throughout the entire two weeks conscientiously answering our questions, resolving our concerns, and walking us through a complete orientation of driving and caring for our new purchase. Finally, there's that special treat--popcorn--she provided the day of closing. Thanks Jan.
Only been in twice for service, but I'm already a fan. Their customer service is excellent and they do good work in a reasonable amount of time. The waiting area is also nice. When we were there shopping for a new car, we liked dealing with their salesperson better than some people at other places--probably why we ended up with a Honda!
We were looking for a family van and I found great deal at this dealership. Sales rep Ray More was assisting us, we wanted to make a down payment to reserve the vehicle but Ray said he already reserved it for us. They said i was not approved due to low income so we added both of my husbands parents and they have above 700 credit score but they kept saying low income and they were not approved either. The next day they were closed for Thanksgiving Thursday, so we called Friday the very next day and we wanted to try on or sister who has good income and good credit score but Ray said that since we were not approved he had to release the hold on the van and it was sold the same day on Wednesday. we were so shocked that they would actually do that take it off the reservation without telling you and sell it to someone else while you were working on getting working on approval, my husband called their sales manager Jeff and explain to him what happened and all Jeff said “ I don’t know what happened but I can let you know if we have another vehicle like that”. What kind of manager are you if you don’t even know what is going on in your dealership? They have no integrity whatsoever they are chasing only big bucks to make it big and quick!!! I would give this dealership -5 stars.
Roush Honda is a US Car Dealer based in Westerville, Ohio. Roush Honda is located at 100 W Schrock Rd, Westerville, OH 43081, USA.
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